ServiceNow ITOM is a set of integrated tools and modules that can be used to streamline and automate IT operations in the organisations. sort 0's and 1's in an array 2. And two coding problem were asked. Q1. Leveraging end-of-life (EOL) and end-of-service (EOS) insights for hardware refresh planning cuts costs, reduces risks to critical business systems on aging assets, and enhances cost-efficiency through methodical purchasing. You use UI policies to set a field as mandatory, which is read-only and visible. 99 until Nov 24. 1. Projects and. Security is a largely important topic when it comes to building a CMDB with ServiceNow Discovery. We would like to show you a description here but the site won’t allow us. ServiceNow is a cloud-based SaaS (Software-as-a-Service) platform that automates organizational processes and delivers a consistent, consumer-like experience. In this Short video we will learn about the basic difference between ServiceNow Catalog Item and Record Producer. Now that we have seen the most commonly asked ServiceNow Interview questions, let’s understand how you can prepare for them – Be confident – Make sure that any response you give during the interview is crystal clear. Start with visibility: Using discovery to populate the CMDB. Implementing forEach without using . Let's delve into the essential aspects of Ser. 9 "Servicenow technical architect" interview questions. May 24, 2022 ServiceNow (NYSE: NOW) hosted its Financial Analyst Day 2022 on Tuesday, May 24, in Las Vegas. What exposure have you had to the ServiceNow Platform?. 7. ServiceNow interview details: 1,422 interview questions and 1,229 interview reviews posted anonymously by ServiceNow interview. 1. I am sharing some interview questions on servicenow shared by ServiceNow Aspirants recently in February -March 2020. According to the latest studies, the demand for the ServiceNow tool is rapidly expanding, and it holds a market share of roughly 0. Minimize waste throughout the asset lifecycle by optimizing software licenses, tracking hardware assets, and managing cloud resources. What is the parent table of Incident and Change applications ? - task2. The ITBM and ITOM component data model has been built based of CSDM 2. This blog gives you a deeper insight into ServiceNow architecture, SaaS, IaaS, Paas, and its applications and how you can help your organization increase its efficiency and productivity. ↳. Straight forward and focused on the things that reflected my experience and way. Safeguarding ServiceNow Data: A Comprehensive Guide to Backups and Restoration. It includes features like service mapping, event management, orchestration, cloud management, discovery, and operational intelligence. With the quickened pace of business requiring faster scale, leaders and decision-makers must find ways to adapt and optimize their processes. Furthermore, you can also automate the. What are the Applications you. Join the session via Zoom. Interviews. Mid Server can be used for various reasons. Support Managed is instances, access self-help, and get technological support. Identify network issues and assess impacts across multiple network monitoring systems. Predicting problems, reducing user impact, automating fixes, modern DevOps, and data linkage are all included in this. Powering IT Operations in a Cloud-First World ;. Later, to my reply with the feasible date/time windows, I have never heard. Try to solve atleast one code problem correctly. This article has been contributed by Kylie Fowler. IT teams employ to manage themselves and their internal operations. Join us for innovative speakers and breakout sessions, focused on helping you bring intelligence to every corner of your business. If you are looking for a job change or preparing for a new job as ServiceNow Developer, then I have developed the list of ServiceNow Developer. Powered by ServiceNow’s industry-leading AIOps, ServiceNow ITOM uses AI to automate and improve resolutions faster and more effectively than ever before. 4 benefits of combining ITSM and ITOM. 4 days left! Skip to content. First round was more about how a person reacts to different situations and second round was completely Technical. security Operation. ServiceNow's Discovery and Service Mapping tools can automatically discover and populate CIs. Using discovery patterns and schedules, the Discovery learning path will examine IP-enabled configuration items (CIs) and their relationships and. Explore our new Introduction to Gen AI course—perfect for beginners. This article follows on from Kylie’s previous article ‘Writing a Great ITAM CV‘. ServiceNow Architecture. Join George Rubio, Sr. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registeredFeatures of ServiceNow IT Operations Management. 909 Reviews. Our free one-day event kicks off in October. Work History. Safeguarding ServiceNow Data: A Comprehensive Guide to Backups and Restoration. Love your job. . The COE allows you to limit access to sensitive information, promote consistency for metrics. ServiceNow Discovery gives you the means to create an accurate,. ServiceNow Developer Saic – Richmond, VA. They will lead you through real-world scenarios and practical examples, ensuring a hands-on and immersive learning journey. ITOM also led to demonstrable results in these strategic areas: Increased velocity – By consolidating 36,000 events into only 529 incidents, and then prioritizing and routing. The ServiceNow ITOM suite helps enable multiple components, including the automation of infrastructure discovery, compliance maintenance, services mapping, and events rationalization. Amcat exam - apti, English,logical question were asked. Apart from the aforementioned interview questions there are more ServiceNow interview questions check out at here from wisdom jobs. ServiceNow is a cloud-based IT Service Management tool that offers a single system of record for IT services, operations, and business management. Experience in the design and implementation of ServiceNow solutions. List of 45 interview questions which will be asked from 2-6 years experience servicenow professional is mentioned in this article. Both products improve environment awareness, enable customers to become more predictive, help pinpoint where an outage occurs, and illustrate the effects of an outage on the organization in terms of cost and user impact. 1. ServiceNow ITOM can greatly improve the end-user experience. 2. Watch this webinar as we walk through how you can: See how SAM, HAM, and the CMDB work together for optimal ITAM practices and workflow. Robotic_space_pirate. Technical and Scenario-Based Questions. That’s all good stuff for me to brush up on between now and then. The IT challenge. It implies, in most cases, a two-tier hierarchy. IT Operations Management (ITOM) Predict issues, reduce user impact, and automate resolutions with AIOps. - Now Learning. In fact some exams are actually paid for by work because they are so intensive. The content adapts to the times (COVID-19-related phishing, for example), but the attack channels. I love videogames (I play mostly PC Games) and Comedy TV Shows. I have applied for the position online on Jan 28th. 25+ ServiceNow Integration Interview Questions and Answers. 67% reduction in P1 and P2 incidents via Event Management and process improvements. com have provided you some of the. First round was more about how a person reacts to different situations and second round was completely Technical. Prev. Deliver Agile Multi-Cloud Governance with ServiceNow ® ITOM Optimization ; White Papers. Salaries may vary based on experience, location, and industry demand. Created various workflows for Incident Management, Change Management, Service Requests. 2. Unleash the power of IT. The ServiceNow solution The ServiceNow®Configuration Management Database is an easy-to-use, cloud-based single system of record for your IT infrastructure and digital service data. 6 . March 22, 2023. HKR commits to 'fast-forward your career' in latest ad film. We would like to show you a description here but the site won’t allow us. In addition will have practical knowledge in how to implement Service Mapping. on your digital transformation journey with ServiceNow. Patrick Afb, FL 32925. S. 1. They will lead you through real-world scenarios and practical examples, ensuring a hands-on and immersive learning journey. Certification is not simple and takes immense work. Should know and highlight working of Incident, Security Incident, Major Incident Management, Security incident, Security Service request, Integration with security tools ex- Virus Total, IBM QRadar, Splunk, Qualys, Tenable, etc and best practices and standards like NIST, MITRE ATT & ACK, SANS Etc. The CMDB is an important foundation for many ServiceNow applications, as it stores and manages data about the configuration. Run a free monitoring tool on the MID server (Il like PRTG). List of 45 interview questions which will be asked from 2-6 years experience servicenow professional is mentioned in this article. There are various tools that are designed specifically based on the needs of the user that. The COE allows you to limit access to sensitive information, promote consistency for metrics. The process took 3 months. _next () provides the same functionality as next (), intended to be used in cases when we query the table having a column name as next. Compare. 0 Instructor Rating. @ServiceNowCommunity @ServiceNowDevProgra. What implementations have you done? For this ServiceNow interview question – it might be helpful for you to make a list beforehand. 5,012 Students. ServiceNow Discovery Interview Questions and Answers. Top Most asked ServiceNow Interview Questions and Answers for beginners. Thus, you can use it dynamically to change a field on a form and control. ServiceNow’s platform approach, as it. Using ExamTopics. 35 ServiceNow Interview Questions (With Example Answers) ServiceNow is a cloud-based platform that many different business departments and individuals use to manage IT and non-IT processes for numerous applications. . Core Highlights of Our ServiceNow Training. Viewing 1 - 9 of 9 interview questions. Learning Objectives: Level set ITOM Knowledge including MID Servers, Discovery, Service Mapping, and Event Management. Search Servicenow itom consultant jobs. ServiceNow is a fast-growing service management provider that went public in 2012. 1. Top 10 Frequently Asked ServiceNow Interview Questions Difference Between ServiceNow & Salesforce? What is ServiceNow? What do you mean by the term “Application” in ServiceNow? What is the latest ServiceNow user interface and when it was released? What is the full form of CMDB? What is the CMDB. 5. ServiceNow products have a dependency on data within this data model. It comes with over 100 predefined, best-practice KPIs along with out-of-the-box dashboards for. It uncovers the visibility into end-end business services by understanding the relationship with the underlying IT resources. Glassdoor has 9 interview questions and reports from Servicenow architect interviews. , Discovery IP range. See Interview Questions for Similar Jobs. However, that's just the start. Average Rating. We would like to show you a description here but the site won’t allow us. This Practice Tests Course Is For Anyone Who Is Preparing For The Servicenow CIS-DISCOVERY and Want To Evaluate Their Knowledge, Identify Their. But this is not easy as IT has to face many. Here is the link to the Admin PDF: PDF link:They can be: 1. 1. Interview. We’re at a unique moment in business history. A multilevel or hierarchical SLA – between everybody, or at least, multiple departments of an organisation. Check the “Click here to accept the ServiceNow Developer Agreement” checkbox and click on Submit. Glassdoor has 8 interview questions and reports from Servicenow technical architect interviews. Search Servicenow itom jobs. Accenture initially deployed Discovery and Event Management to cleanse the CMDB foundation to support the enablement of subsequent ITOM features. It is a comprehensive development environment in. Discovery is. Sharing knowledge with end users and other professionals on various ServiceNow topics. Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for. 4. With ITOM services, you can optimally provision these resources much faster and easier. ServiceNow ITOM Enterprise. It helps organizing Services, HR data, and processes by functional discipline. As per Forrester Research- ServiceNow permitted IT productivity to enhance by more than or equal to twenty percent with structured machine learning to automate routine tasks. Challenges faced or how did I faced challenges on previous/current roles. Your IT organization needs to deliver fast and personal services, while also pivoting quickly to meet any challenges that arise in an always changing world. Find best Interview questions and answer for Itam Job. Deliver Agile Multi-Cloud Governance with ServiceNow ® ITOM Optimization ; White Papers. Whether you run an IT-focused business or deal with IT within your. If name of device changes, will it still be discovered using IP: Discovery automatically discovers when there is any update from the source. We’re at a unique moment in business history. You will learn what type of questions are being asked during ServiceNow develope. It takes time, practice, and the right focus. Courses from $9. Align work to business priorities, reduce time, and optimize resources with IT Business Management (ITBM). ServiceNow Admin Interview Questions. So this brings us to the end of the blog. . Accenture initially deployed Discovery and Event Management to cleanse the CMDB foundation to support the enablement of subsequent ITOM features. I have already posted some more servicenow interview questions earlier, you can also refer the same for interview. ITOM describes the individual processes and services that are administered by an IT department—this includes administrative. The ServiceNow CMDB is built on a single data model with a standard taxonomy, predefined semantics, consistent format, data quality standards, and common processes. Predict issues: Systems for IT estate management (ITOM) assist in gathering and interpreting data. Also provide brief of ServiceNow architecture, Service Personal Developer. Introduction Visibility is critical in IT environments. Learn about interview questions and interview process for 7 companies. Join us for innovative speakers and breakout sessions, focused on helping you bring intelligence to every corner of your business. Get hired. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and. It helps organizations automate and streamline various business processes, such as incident management, problem management, and change management. ServiceNow ITOM enables them to improve efficiency and innovation. . Many teams have issues managing their services, cloud deployment, governance, service outages, etc. Learn more about ServiceNow. For example, you can personalize your ServiceNow Solution Architect ITOM Test by combining it with other related technical and non-technical skills. Course Overview. . Internal – between you and an internal customer such as another department. The Management, Instrumentation, and Discovery (MID) Server is a Java application that runs as a Windows service or UNIX daemon on a server in an enterprise network. IT Service Management (ITSM) aligns with ITIL standards to manage access and availability of services, fulfil service requests and streamline services. The CIO Dashboard can also integrate data and metrics from systems and sources outside of ServiceNow. We would like to show you a description here but the site won’t allow us. You can access the presentation here: ServiceNow Financial. About this Path. Kegman Inc. Comprehensive IT Operations Management (ITOM) demands an integrated, service-centric strategy that enhances business service quality, streamlines operations, fosters innovation, and assures robust governance. There were three rounds 1. Hello Community, In the dynamic world of data management, ServiceNow plays a pivotal role, ensuring the integrity and availability of crucial information. Mostly asked ServiceNow interview Questions. ITSM clearly defines the roles and responsibilities of every individual and department with regard to IT services. Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow products. Teamwork: A positive attitude, flexibility. ServiceNow interview questions. 1. A technical test and interview with our Service Delivery professionals to measure your skills. Improving IT asset services to end users. Experience years at similar roles. #ServiceNow Developer Interview Questions & Answer Set1| #Very Important Interview Questions These Questions are being asked frequently in almost each & ever. Impact Accelerate ROI and amplify your expertise. Problem Solving Skills: The ability to think critically, creatively, and quickly is crucial for customer service representatives to resolve issues effectively. Data Model = A Configuration Management Database (CMDB) framework across ServiceNow productsGain new ServiceNow skills and fresh insights into the power of digital transformation. User. This might seem obvious, but Discovery is the tool best-suited to populate the CMDB with CI details. The Citizen and Core CMDBs are relics of the monolithic model of the CMDB. In ServiceNow, coalesce is a field property for transforming map field mapping. Single data model Optimize service operations with a unified, cloud-based platform across operations and service management. By implementing ServiceNow IT Operations Management, businesses can design proactive, dynamic IT solutions and deliver high-performance IT services on demand. ServiceNow This Learning Path provides all required and recommended training and exams to become a ServiceNow Certified Discovery Implementation Specialist. Glassdoor has 9 interview questions and reports from Servicenow technical architect interviews. Top Most asked ServiceNow Interview Questions and Answers for beginners. The software also offers enterprises numerous other advantages, including cost reduction, IT improvement, and increased service availability. In Problem Management, based on the Category and Sub Category, the Problem Management Group should auto populate when requestor submit or create the ticket. Search Servicenow itom developer jobs. The ServiceNow ITOM suite helps enable multiple components, including the automation of infrastructure discovery, compliance maintenance, services mapping, and events rationalization. However, that's just the start. Users can submit HR cases through the HR Service. 4. Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow products. ServiceNow provides resilient services that create unique experiences and enhance employee work productivity. 226 open jobs for Servicenow itom. forEach on an array Round2: 1. ServiceNow users have ten percent quicker issue goals. Click the Test button. Modern mobile experiences Keep users informed and engaged anytime, anywhere with intuitive mobile apps. Sign up today in 3 easy steps: Please select a day and time convenient for you via Calendly here. Houston, TX. That was 7 yrs ago and now I'm a CMA. The steps to create an incident in ServiceNow are provided below: Go to the Incident and then click on Create New. Designed Content Management System for Various system which involved layout, CSS, and service catalog work. For up to thirty (30) days post the ITOM Discovery Coaching session, ServiceNow will work with Customer to address Customer’s follow-up questions concerning the ServiceNow results. The primary goal of ServiceNow ITOM's features is to automate the laborious and time-consuming operations performed by the IT staff. Furthermore, ServiceNow ITOM is secure and compliant, and can be easily implemented with the help of a PROV professional. Fill up the form describing all the incident information. This is Mock Exam . Before coming to ServiceNow, Craig founded a company to provide utility computing to small businesses. Click the Run Test button. We here at ExamTopics understand that. What do you mean by the term “Application” in ServiceNow? Q4. ServiceNow Blog. At the end of this tutorial, you should have gained good knowledge in ServiceNow administration and development. 8 "Servicenow technical architect" interview questions. Dates and commitment: Join us for a 70-minute interview via Zoom with our lead researcher sometime between October – November. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions! For a full list of all the upcoming events, please click here. Single data model Optimize service operations with a unified, cloud-based platform across operations and service management. By Simplilearn Last updated on May 9, 2023 67070 Table of Contents About ServiceNow Company ServiceNow Recruitment Process Top Servicenow Interview. JavaScript For Beginners - Learn JavaScript From Scratch. Our Sample ServiceNow Certified Implementation Specialist - IT Service Management Practice Exam will give you more insight about both the type. Hello and welcome to the ServiceNow Certified Implementation Specialist - Event Management Exam. enables organizationsto accelerate the creation of their. Through ITOM, ServiceNow allows ITOps, DevOps, and. What is ServiceNow? ServiceNow provides service management software as a service by way of a single data model enterprise cloud platform. Finally, you can select any workflow through flow designer. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. ServiceNow This Learning Path provides all required and. Community;. which will help you to prepare for the servicenow interview. ThisWe would like to show you a description here but the site won’t allow us. I have applied for the position online on Jan 28th. Using ExamTopics. What exposure have you had to the ServiceNow Platform? Describe in detail your experience working on the ServiceNow Platform. Spring Interview Questions: Hibernate Interview Questions: PL/SQL Interview Questions: SQL Interview Questions: Oracle Interview Questions: Android Interview Questions: jQuery Interview Questions: MySQL Interview Questions Also Read: JSP Interview Questions and Answers For Beginners. This up-to-date view of the enterprise facilitates ITOM in its efforts to speedHere are the top five hard-skill interview questions tailored specifically for ServiceNow. Developer Build, test, and deploy applications. Organizations face mounting pressure to streamline their processes and improve productivity and performance, often with tighter budgets and fewer resources. Until and unless it is in the same IP Range. You can also open the link and click on “Sign In” for Signing In. Question 3. Interviews. How to calculate timing of Incident which assigned to multiple group. Q) If importing data, how do you keep from importing duplicates? A) Utilize the Coalace field to state which field is the unique key. It uses an intelligent automation engine to categorize tasks and provides useful analytic information to help prevent IT problems. The administrators get the capability to distribute software available in the service catalog. Odyssey Information Services (Houston) 4. And flow designer will execute the. A recent 1Password survey of 2,119 U. B- Why should the sys_email table have least privilegedaccess? 4. Not Just Questions - Get Real ServiceNow CIS-Discovery Exam Experience. These interview questions will also help in your viva (orals) Report a Bug. Internal – between you and an internal customer such as another department. Demo ITOM. About this Path. You can also create your own patterns with ITOM Visibility’s built-in pattern framework, which lets you configure new patterns for any IP-Containers . User. As a ServiceNow Technical Consultant and developer for Application Portfolio Management (APM) and Technology portfolio Management (TPM) at John Deere I worked on migrating the SharePoint excel based APM maintained by Business Application Team to ServiceNow. Reviewers also preferred doing business with Moogsoft overall. The attributes of ServiceNow ITOM are listed below. DEMO. Blogs Servicenow Interview Questions ServiceNow is a cloud-based IT Service Management tool that offers a single system of record for IT services, operations, and. ServiceNow has broad control over allocating the resources and designing the process flow of those services. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Create a schedule that allows you to devote sufficient time each day to studying for the Certified Implementation Specialist - Discovery exam. This ServiceNow training article will provide you complete understanding of ServiceNow platform through ServiceNow tutorials and ServiceNow video tutorials. ServiceNow Developer. ITSM vs ITOM: Definition. Get the right Servicenow itom job with company ratings & salaries. What is the difference between ServiceNow & Salesforce? ServiceNow and Salesforce have. ↳. Get Started Get the latest ServiceNow updates. For ServiceNow developer interviews, be ready to discuss topics like scripting, workflow automation, and application development on the platform. Single data model Optimise service operations with a unified, cloud-based platform across operations and service management. ServiceNow is a ticketing tool that processes and catalogs customer service requests. 02/2020 to Current. 1) What is. What is the difference between ServiceNow and Salesforce? Q2. This is Mock Exam . In this video, Alexander Ljungström, managing director at Einar & Partners, goes through security-related aspects to a successful discovery strategy. The company specializes in IT services management (ITSM), IT operations management (ITOM), and IT business management (ITBM). Powering IT Operations in a Cloud-First World ;. Also expect questions about the specific modules and how you have implemented them before. We would like to show you a description here but the site won’t allow us. They identify specific business opportunities and influence shareholders to support business projects, to lead projects, and to coordinate with other teams to produce better results and outcomes. ServiceNow ITOM enables organizations to gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend. . Workforce Optimization. Learn more about TeamsWhat is IT operations management (ITOM)? IT operations management (ITOM) is a set of processes responsible for building, managing, and maintaining an organization’s IT infrastructure and is one of the main functions of Service Operation in the ITIL framework. Run ITAM where you plan, service, and operate IT—on one platform, one data model, and one architecture. ServiceNow interview details: 1,422 interview questions and 1,229 interview reviews posted anonymously by ServiceNow interview candidates. Solutions Products. IT Operations Management (ITOM) Overview - Now Learning. Sapphire Systems will help you go beyond managing your core IT operations to join up your entire business seamlessly. IT management can be costly and time-consuming without streamlined processes and systems to support your business goals. ServiceNow is a cloud-based IT Service Management (ITSM), and the need for ITSM is growing. Modern mobile experiences Keep users informed and engaged any time, anywhere with intuitive mobile apps. ServiceNow ITOM enables businesses to enhance their efficiency by. Article provides mostly asked servicenow interview questions. 3. Trainer will share ServiceNow ITOM certification guide, ServiceNow ITOM certification sample questions, ServiceNow ITOM certification practice questions. I am sharing the link below of the same: ServiceNow Interview Questions for 1 to 3 Years of Experience. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the. Zoom. Learn ServiceNow Certified Implementation Specialist - Discovery today: find your ServiceNow Certified Implementation Specialist - Discovery online course on Udemy. All Rights Reserved. How does a MID Server work with ServiceNow? The MID Server runs as a Windows service or UNIX daemon within your organization’s network (behind the firewall) and is completely controlled by your organization with local configuration files. 1) What is ServiceNow? ServiceNow is a cloud-based IT Service Management tool. Save big on Black Friday | Fill your cart with skills. They are also using ITOM to automate IT operations processes, slashing the time it takes to get things done. Single data model Optimize service operations with a unified, cloud-based platform across operations and service management. Regular columnist and Analyst at The ITAM Review. If you have any additional questions. Discover Solution Watch Video. Created AGILE approach with 2-week sprint cycle and daily scrums. CIS-Event Management Updated Course Outline. Minimize waste throughout the asset lifecycle by optimizing software licenses, tracking hardware assets, and managing cloud resources. We would like to show you a description here but the site won’t allow us. 30 Servicenow Developer Interview Questions and Answers. Run ITAM where you plan, service, and operate IT—on one platform, one data model, and one architecture. We help the world work by championing a net. I applied online. ServiceNow Interview Questions Emails/Notifications 1. ServiceNow Developer Interview Questions. Reviewers felt that ServiceNow IT Operations Management meets the needs of their business better than Moogsoft. Specialists in the business analyst field include inventory control. ServiceNow ITOM is a set of integrated tools and modules that can be used to streamline and automate IT operations in the organisations. Timings - 10:30 AM IST. 6 Courses. We would like to show you a description here but the site won’t allow us. Answer: The process involves discovery methods, data import, and manual data entry. This article will provide you brief on almost all applications and modules in ServiceNow. cmdb_ci_cloud_appserver ; cmdb_ci_oslv_container . ServiceNow ITOM helps in dealing with operations management. ----- -----For Okta 2023: ServiceNow Interview Questions and Answers Updated Mar 14, 2019 What is ServiceNow? ServiceNow is an organization that provides the software for. Satisfied Learners. It includes basic concepts like ServiceNow lifecycle, ServiceNow architecture, cloud computing, agile methodology, home pages customization, and form layouts. 3. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Proactively notify customers of service events and empower agents with real-time service status using operational intelligence and machine learning. Prasad S Giga Guru. 50) What is the difference between next () and _next () method? next () method is responsible to move to the next record in GlideRecord.